Returns & Exchanges

Frequently Asked Questions

WHAT'S YOUR RETURN POLICY?

We’re sorry things didn’t work out for you, here’s the good news: You get 30 days to return your items starting from the day of shipment.

Here’s the fine print:

• All tags must still be attached on the product, including the care instructions/size tag and barcode tag.
• Items must be unworn and unwashed (except to try on size).
• NO returns or exchanges on bodysuits / leotards, beauty products, pierced jewellery, headphones, underwear, stockings, swimwear, facemasks, hair accessories, hats, pillows, nail accessories & drinkware unless it meets the Statutory Rights outlined by the ACCC.
• NO refunds on sale items discounted at 40% off or over – Sale product purchased in-store may be returned for a credit voucher or exchange only.
• All bags, shoes & kids wear that were originally purchased online can only be returned to our online warehouse - They cannot be returned in store.

CAN I RETURN MY ONLINE PURCHASE IN-STORE?

All online purchases must be returned to our online distribution centre.

Please note that items purchased online cannot be returned or exchanged at any of our physical store locations.

HOW DO I EXCHANGE AN ITEM?

Items can be exchanged in-store or online. You can exchange your items purchased online through our return’s portal, here. See the below details:

• Exchanges are offered on original orders received back to us within 30 days from the delivery date.
• Exchanges will be processed once your shipment has been picked up by the postal carrier.
• Exchanges will be shipped with standard post.
• Any exchange made via our loop portal can only be exchanged as per the purchased price. Further discounts cannot be applied.

HAVE YOU RECEIVED MY RETURNED ITEMS?

It can take up to 28 working days (from the date of your return) for your parcel to be delivered back to our warehouse, processed, and refunded. Once your online return is received, our team will be in touch within 2 business days.

Depending on your financial institution your refund may take anywhere between 5-7 days for processing.

Depending on your financial institution your refund may take anywhere between 5-7 days for processing. All refunds will be processed via your original method of payment only. If you have returned a sale item (discounted at 40% or over), you will be issued with an online credit which will be emailed to you within 3-5 business days.

If you have not received your refund or credit within 14 days, please contact us.

I AM OUTSIDE OF THE RETURNS POLICY, CAN I RETURN?

Over 30 days? Unfortunately, you can no longer return your items for a refund or exchange.

DO YOU RETURN THE SHIPPING CHARGE?

All domestic orders will have a $10.99 fee deducted from your refund or credit voucher for the use of the return postage label, shipping, and handling fees.

Please note: Any shipping charges from your original purchase will not be refunded when returning or exchanging.

New Zealand orders will have a $14.00 fee deducted from your refund or credit voucher for the use of the return postage label, shipping, and handling fees.

For International order return enquiries please email our customer care team at info@youandallfashion.com

CAN I RETURN A GIFT VOUCHER?

You & All gift cards & online credit vouchers are non-refundable, non-transferable and cannot be redeemed for cash.

INTERNATIONAL RETURNS

For all other International order return enquiries please email our customer care team at: info@youandallfashion.com to assist you further.