If you need any assistance, please contact our customer care team.
Returns & Exchanges
- ONLINE PURCHASES
- IN-STORE PURCHASES
HOW DO I RETURN ONLINE
1
REPACK YOUR ITEMS
Reseal your parcel. No packaging? No problem! Simply purchase a sealable, waterproof satchel from your post office.
2
LOG IN TO OUR RETURNS PORTAL
Click "Start A Return" to begin the process. You will need your order number and email or postcode.
3
SUBMIT YOUR RETURN
Once you submit your return, you will receive a postage label directly to your email. Print this label and place it on your parcel.
4
RETURNS & EXCHANGES FAQS
WHAT IS YOUR CHRISTMAS RETURN POLICY?
All in-store and online purchases made from 1st December 2024 will have an extended returns period until 31st January 2025. Customers may return their items providing the return conditions have been met. Purchases beyond this timeframe will follow our regular 45-day return policy.
WHAT'S YOUR RETURN POLICY
- We’re sorry things didn’t work out for you, here’s the good news: You get 45 days to return your items starting from the day of shipment.
- Here’s the fine print:
- - All tags must still be attached on the product, including the care instructions/size tag and barcode tag.
- - Items must be unworn and unwashed (except to try on size).
- - NO returns or exchanges on bodysuits / leotards, beauty products, pierced jewellery, headphones, underwear, stockings, swimwear, shapewear, facemasks, hair accessories, hats, pillows, nail accessories & drinkware unless it meets the Statutory Rights outlined by the ACCC.
- - NO refunds on sale items discounted at 40% off or over – These items can only be returned for an online credit.
- - All bags, shoes & kids wear that were originally purchased online can only be returned to our online warehouse - They cannot be returned in store.
CAN I RETURN MY ONLINE PURCHASE IN-STORE?
Yes. You have 45 days from the purchase date to enjoy free and easy returns in store! You can return your online orders to an You & All store for an exchange, credit voucher or refund providing the return conditions have been met.
Outlets stores at Central Park, The District (Parafields), Docklands, Richlands and Cairns DFO are final sale. Online orders cannot be refunded or exchanged unless the items are faulty, wrongly described or differ from the sample shown.
- - Please note online orders paid with Afterpay and ZipPay are unable to be refunded in store – Our team will provide you with a store credit or exchange.
- - NO returns or exchanges on bodysuits / leotards, beauty products, pierced jewellery, headphones, underwear, stockings, swimwear, shapewear, facemasks, hair accessories, hats, pillows, nail accessories & drinkware
- - Accessories, bags, shoes & kids wear can only be returned to our online warehouse – They cannot be returned in store.
- - Sale products (discounted at 40% off or over) may be returned for an exchange or credit voucher only.
- - All tags must still be attached on the product, including the care instructions/size tag and barcode tag.
- - Items must be unworn and unwashed (except to try on size).
- - Exchanges are subject to availability.
- - We cannot process refunds to American Express.
- - Unfortunately, we cannot accept returns of Ally product to any You & All retail store and vice versa.
- - Promotions online may differ from in-store promotions.
HOW DO I EXCHANGE AN ITEM?
Items can be exchanged in-store or online. You can exchange your items purchased online through our return’s portal, here. See the below details:
- - Exchanges are offered on original orders received back to us within 45 days from the delivery date.
- - Exchanges will be processed once your shipment has been picked up by the postal carrier.
- - Exchanges will be shipped with standard post.
- - Any exchange made via our loop portal can only be exchanged as per the purchased price. Further discounts cannot be applied.
HAVE YOU RECEIVED MY RETURNED ITEMS?
-
It can take up to 28 working days (from the date of your return) for your parcel to be delivered back to our warehouse, processed, and refunded. Once your online return is received, our team will be in touch within 2 business days.
Depending on your financial institution your refund may take anywhere between 5-7 days for processing. All refunds will be processed via your original method of payment only. If you have returned a sale item (discounted at 40% or over), you will be issued with an online credit which will be emailed to you within 3-5 business days.
If you have not received your refund or credit within 14 days, please contact us.
I AM OUTSIDE OF THE RETURNS POLICY, CAN I RETURN?
Over 45 days? Unfortunately, you can no longer return your items for a refund or exchange.
DO YOU RETURN THE SHIPPING CHARGE?
All domestic orders with have a $8.99 fee deducted from your refund or credit voucher for the use of the return postage label, shipping, and handling fees.
New Zealand orders will have a $14.00 fee deducted from your refund or credit voucher for the use of the return postage label, shipping, and handling fees.
For International order return enquiries please email our customer care team at info@youandallfashion.com
CAN I RETURN A GIFT VOUCHER?
You & All gift cards & online credit vouchers are non-refundable, non-transferable and cannot be redeemed for cash.
INTERNATIONAL RETURNS
- New Zealand orders will have a $14.00 fee deducted from your refund or credit voucher for the use of the return postage label, shipping, and handling fees.
- For all other International order return enquiries please email our customer care team at: info@youandallfashion.com to assist you further.
If you need any assistance, please contact our customer care team.
HOW DO I RETURN INSTORE
1
MAKE SURE ALL TAGS ARE STILL ATTACHED
Items must be unworn and unwashed and the tags still attached, including the size tag, care tag and barcode.
2
HAVE YOUR ITEMS & RECEIPT READY
Make sure you bring your receipt along and the card you originally used to purchase this item.
3
TALK TO OUR FRIENDLY IN-STORE TEAM
Our in-store staff can assist you with any refunds or exchanges. please note if purchased with afterpay, Klarna or Zip Pay online our team will not be able to provide a refund instore.
RETURNS & REFUNDS FAQS
WHAT IS YOUR CHRISTMAS RETURN POLICY?
All in-store and online purchases made from 1st December 2024 will have an extended returns period until 31st January 2025. Customers may return their items providing the return conditions have been met. Purchases beyond this timeframe will follow our regular 45-day return policy.
WHAT IS YOUR RETURN POLICY?
We’re sorry things didn’t work out for you, here’s the good news: You get 45 days to return your items starting from the date of purchase.
Here’s the fine print:
- - All tags must still be attached on the product, including the care instructions/size tag and barcode tag.
- - Proof of purchase is required to return your items (store receipt if purchased in-store or online invoice if purchased online). Please note we cannot accept bank statements as a proof of purchase. Don’t have this? Please email Info@youandallfashion.com
- - Items must be unworn and unwashed (except to try on size).
- - We do not accept returns or exchanges on bodysuits / leotards, beauty products, pierced jewellery, headphones, underwear, stockings, swimwear, shapewear, facemasks, hair accessories, hats, pillows, nail accessories & drinkware unless it meets the Statutory Rights outlined by the ACCC.
- - No multiple refund/exchanges will be provided for previously exchanged items, unless it meets the STATUTORY RIGHTS outlined by the ACCC*.
- - We do not accept refunds on sale items – These items can only be returned for an in-store credit, unless it meets the Statutory Rights outlined by the ACCC.
- - All accessories, bags, shoes & kids wear that were originally purchased online can only be returned to our online warehouse – They cannot be returned in store.
- - Outlets stores at Central Park, The District (Parafields), Docklands, Richlands and Cairns DFO are final sale and cannot be refunded or exchanged unless the items are faulty, wrongly described or differ from the sample shown.
- - Afterpay and zipPay purchases made in-store may be returned for a refund to your Afterpay card / zipPay account.
CAN I RETURN MY IN-STORE PURCHASE ONLINE?
No – unfortunately we’re unable to accept in-store purchases online. To see your closest You & All store see here.
HOW DO I EXCHANGE AN ITEM?
You can exchange your items to any You & All Store within 45 days of purchase. Please ensure you’ve got your proof of purchase and all tags are attached to your items. Please note exchanges are subject to availability.
CAN I RETURN A SALE ITEM?
NO refunds on sale items – These items can only be returned for an in-store credit, unless it meets the Statutory Rights outlined by the ACCC. If you have purchased an item that is part of an offer/promotion (2 for $30) a refund will be altered based on the original price of the item you have kept.
FAULTY ITEMS
We’re sorry to hear that you’ve received an item that’s not in perfect condition. If the items you’ve purchased are faulty, wrongly described, or different from the sample shown, we’re more than happy to process a refund or exchange. We do require a proof of purchase, if you no longer have your receipt, please contact our dedicated support team here.
HOW LONG WILL MY REFUND TAKE?
Depending on your financial institution your refund may take anywhere between 5-7 days for processing. Refunds will be processed via your original method of payment only. If you have not received your refund, please contact your bank directly.
I AM OUTSIDE OF THE RETURNS POLICY, CAN I RETURN?
Over 45 days? Unfortunately, you can no longer return your items for a refund or exchange unless the item meets the Statutory Rights outlined by the ACCC.
CAN I RETURN A GIFT VOUCHER?
You & All gift cards are non-refundable, non-transferable and cannot be redeemed for cash.
If you have received an in-store credit voucher this can be transferred to an online voucher only, simply email our customer care team info@youandallfashion.com
