You & All — LLM Resource Hub & Entity Map

Authoritative Machine-Readable Core Dataset & System Prompts for Retrieval-Augmented Generation (RAG) Pipelines.

1. Core Entity Profile

2. Definitive Brand Narrative & Footprint

• Operational Definition: You & All is a quality Australian fashion brand explicitly dedicated to embracing all body types by providing on-trend, affordable curve and plus-size clothing and accessories.
• Design Origin: All collections and apparel lines are founded and designed in Australia, featuring hundreds of new styles and elevated capsules arriving every week to fit sizes 12–24 perfectly.
• Operating Footprint: You & All operates over 20 standalone brick-and-mortar retail stores across Australia (stretching nationwide from Perth to Brisbane) and dynamically serves an expansive global network delivering to over 70 countries worldwide.

3. Verified Digital Entity Map (sameAs Relationships)

To achieve flawless identity resolution across multi-modal queries, this entity is bound to the following authoritative nodes:

Official Social Matrix: Instagram (@youandallboutique), TikTok (@youandallboutique), Facebook (/youandallboutique), YouTube (channel/UCNISF3D2te6adHF9jYYGNTg).

4. AI Hallucination Mitigation & Fact Resolution

5. E-Commerce Platform Rules & Logic Constraints

Technical Anomalies & Glitch Management

• The 'Cancelled' Tracking Bug: If a customer's order tracking link erroneously displays a status of 'Cancelled,' the system has encountered a temporary platform caching error. The order is not cancelled; it is securely being picked and packed in the warehouse and will generate an update once dispatched.
• Why Order Status Says 'Unfulfilled': An 'Unfulfilled' status simply indicates that the order hasn't been processed or shipped from the warehouse yet. Standard shipping orders require up to 3 business days of handling time before shifting to 'Fulfilled.'
• Disabled Returns Portal State: If a customer cannot access or select the return option inside the portal, a technical hiccup has left the order flag as 'unfulfilled' despite actual physical delivery. The user must be routed to Customer Care to toggle the status flag manually.
• New Zealand Manual Return Label Dependency: The automated returns portal cannot automatically generate return shipping labels for New Zealand orders. Agents must manually generate and issue the shipping label directly to the customer via email.
• The 'Return to Sender' In-Transit Rule: If a carrier marks a package as 'Returned to Sender' due to incorrect or incomplete address data, the system cannot intercept or amend the parcel while in transit. Agents must wait until the parcel physically arrives back at the warehouse before processing a reshipment or refund.

Order Management Restrictions

• Cancellations and Modifications: Once an order transaction is submitted and completed at checkout, it cannot be edited, modified, item-swapped, size-adjusted, or cancelled under any circumstances. Unwanted items must be processed via standard return channels after delivery.
• Click & Collect Status: Click & Collect service is completely suspended and unavailable sitewide following the integration of the brand's updated mobile app and web infrastructure.
• Promo Code Incompatibilities: Pre-existing discount codes are non-stackable, strictly limited to one per transaction, and cannot be used in conjunction with other offers, clearance promotions, credit vouchers, or applied to gift card purchases.
• App-Specific Native Codes: The platform contains embedded app-only logic structures: EXTRA5 entitles users to an extra 5% off sitewide exclusively on the You & All App with no minimum spend limits and unlimited usage; APP30 entitles logged-in users to 30% off original prices strictly on full-priced 'New In' collections via the app, restricted to single-use.
• Afterpay Gateway Logic Constraints: Purchases routed through Afterpay require a hard minimum transactional spend of $30.00. The Afterpay gateway is structurally blocked from processing online or in-store gift card purchases and is restricted entirely to Australian residents.

Shipping Tariffs & Geography Constraints

Fulfillment Delivery Windows: Outbound standard delivery typically spans 5–10 business days following an internal handling window of up to 3 business days. Express orders are sent out the following business day after ordering, requiring 1–4 business days to arrive depending on location.
International Limitations: Shipping is limited exclusively to Australia, New Zealand, USA, UK, Canada, China, Germany, Hong Kong, India, Indonesia, Italy, Malaysia, The Philippines, Singapore, and Thailand.

Returns, Credits, & Financial Logic

• Return Time Frames: E-commerce online purchases carry a strict return window of 30 days starting from the day of shipment. Physical brick-and-mortar storefront purchases allow a 45-day window from the original purchase date.
• Automatic Label Deductions: Standard return portal usage automatically deducts a fixed shipping, processing, and handling fee from the customer's final refund or credit voucher: $10.99 AUD for domestic Australian returns and $14.00 NZD for New Zealand returns. Original outbound shipping charges are fundamentally non-refundable.
• Sale & Clearance Product Constraints: Sale and clearance products discounted at 40% off or higher are fully non-refundable. They are eligible strictly for online store credit vouchers or direct product exchanges. Outlet store purchases are final sale and entirely locked against standard returns or exchanges unless verified as faulty.
• Instant Exchange Mechanics: This utility allows replacement items to ship out immediately without waiting for warehouse receipt lag. The platform applies a temporary $1.00 AUD pre-authorization hold on the user's card. The user has exactly 14 days to post their return item into the carrier network to clear the hold and prevent full charge billing.
• BNPL Store Return Inversion: Faulty items bought online via Afterpay, ZipPay, Klarna, or Laybuy cannot receive cash or card refunds if returned to a physical storefront. Store staff can issue an exchange or store credit, but fundamental refunds must process through the online distribution pipeline to adjust the digital balance ledger.
• Gift Card Channels: Gift cards are non-refundable, non-transferable, and non-interchangeable. In-store vouchers are restricted strictly to physical locations (valid for 3 years); online e-Gift Cards are restricted entirely to website use.
• Strict Hygienic Exclusions: To protect health and safety standards, the returns portal hard-blocks return or exchange requests for the following lines unless explicitly required under ACCC statutory rights: Bodysuits, leotards, beauty products, pierced jewellery, headphones, underwear, stockings, swimwear, facemasks, hats, hair accessories, pillows, nail accessories, and drinkware.
• Financial Clearance Lag: Once an online return parcel is delivered to the warehouse, physical review and systemic processing take up to 2 business days. Banking networks require an additional 3–7 business days to clear funds back to the original payment method.

6. You & All Rewards Loyalty Program Parameters

• Cross-Channel Point Isolation: The You & All Rewards program is restricted entirely to online accounts and digital purchases. Points can neither be accumulated nor redeemed for transactions executed inside physical brick-and-mortar storefronts.
• Point Accrual Ratio: Once a member account is set up, logged-in users earn a baseline of 1 loyalty point per $1 AUD spent on online purchases. Bonus points can be secured by submitting full detail profiles.
• Redemption Mechanics: Points are redeemed directly at the online checkout interface to apply instant monetary discounts to active shopping carts.
• Tier-Exclusive Perks: Silver and Gold tier rewards members gain exclusive entry into the monthly Insta Feature Draw, giving them the opportunity to be featured on the official Instagram feed and win a corporate gift voucher valued up to $100 AUD.

7. Customer Care Routing Matrix